This policy explains what information MDFKR.STORE collects, why we collect it, and how we look after it. We have tried to keep it in plain language. If anything is unclear, email info@mdfkr.store.

By using this website or placing an order, you agree to the practices described here.

Who we are

MDFKR.STORE is an independent streetwear label operating from Bhopal, Madhya Pradesh, India. In this policy, “we”, “us”, and “our” refer to MDFKR.STORE.

Information we collect

We only collect what we need to run the store and fulfil your orders. This includes:

• Contact and order details you provide at checkout, such as your name, email address, shipping address, and order contents.
• Payment information, which is handled by our payment provider. We do not see or store your full card or banking details (see Payment security below).
• Communications you send us, such as support emails.
• Technical and usage data collected automatically, such as your device type, browser, approximate location, and how you move through the site. This helps the site work and improve.

How we use your information

We use your information to:

• process, produce, and deliver your orders;
• send order confirmations, shipping updates, and tracking;
• respond to your support requests;
• prevent fraud and keep the store secure;
• send marketing emails, only if you have chosen to receive them;
• understand how the site is used so we can improve it.

We do not sell your personal information.

Cookies

Like most websites, we use cookies and similar technologies. Some are necessary for the site and checkout to function. Others help us understand site usage so we can improve it. You can control or block cookies through your browser settings, though some features may not work properly if you do.

Payment security

Payments are processed by a third-party payment gateway over an encrypted connection. Your card or banking details are entered with the payment provider, not with us, and we never receive or store your full payment credentials. We only receive confirmation of whether a payment succeeded.

Order processing and fulfilment

To produce and deliver your order, we share the details needed — such as your name, shipping address, and order contents — with our production and fulfilment partners and the courier handling delivery. They use this information only to make and ship your order.

Third-party service providers

We work with a small number of trusted providers to run the store. These may include:

• our production and fulfilment partners;
• the payment gateway that processes your payment;
• courier and logistics partners for delivery;
• email and website hosting services;
• analytics tools that help us understand site usage.

These providers may process your information only on our behalf and only to the extent needed to provide their service.

Email communications

You will receive transactional emails related to your orders, such as confirmations and shipping updates. These are necessary to complete your purchase. We send marketing emails only if you have opted in, and every marketing email includes an unsubscribe link. You can opt out at any time without affecting your orders.

Your rights

You have the right to:

• ask what personal information we hold about you;
• ask us to correct information that is wrong or out of date;
• ask us to delete your information, where we are not required to keep it;
• withdraw consent for marketing at any time.

To make a request, email info@mdfkr.store from the address linked to your order. We may need to verify your identity before acting on a request.

Data protection and retention

We take reasonable technical and organisational steps to protect your information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, but we work to keep your data safe and to limit who can access it.

We keep your information only as long as needed for the purposes described here, or as required to meet legal, tax, and accounting obligations.

Children

This store is not intended for children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back occasionally.

Contact and grievances

For any privacy question, request, or concern, email info@mdfkr.store. We aim to respond within 24 to 48 hours. This email is also the point of contact for grievances relating to your personal data.